OMNITRACKER CleverENGINE comprises the best practices of Enterprise Service Management. It provides a client with a comprehensive view on what is going on in both IT and business divisions: resources, applications, incidents, labor costs, etc. This gives the opportunity to implement a unified management center (business services center), comprising all the key data about organization’s service processes. So it becomes possible to monitor all the resources and customer service level in the spheres like IT services, human resource management, administration, finance, document flow, etc.
Due to its rich functionality, OMNITRACKER CleverENGINE can be deployed in a shortest possible time without considerable adjustment of the embedded functions. The advanced service portal of OMNITRACKER CleverENGINE provides an opportunity of the fruitful collaboration between the service supplier, managers and end-users, who are not engaged in the IT. With the help of the process design function it’s easy to depict business-requirement handling order and indicate all the necessary interrelations and specific details of each handling stage, even without programming experience.
OMNITRACKER is a comprehensive platform for business-processes automation that gives opportunity of applications adjustment according to the requirement of the customer. With OMNITRACKER CleverENGINE deployment, a client receives all the advantages of the platform and can be sure that the releases will be compatible with the new versions of OMNITRACKER. This helps to keep the TCO (Total Cost of Ownership) low and manageable.
OMNITRACKER CleverENGINE software is already deployed and successfully operated in more than 20 companies in Russia and CIS, including VTB Insurance, S7 Airlines, SOGAZ, Allianz, Lenta, Katren, KFC, Optima Services. There are more than 50 000 end-users working with this application. The case of VTB 24 is now the largest deployment project of OMNITRACKER CleverENGINE in Russia and CIS, where the system supports about 2000 simultaneous users in 72 regions of Russia.
«We started the development of CleverENGINE back in 2009. Now the product has reached its maturity, and helps many companies to run and control their service management processes. We are proud that our product was highly ranked by OMNINET and included in the vendor’s standard price-list. We see this as a great opportunity to share our expertise in process management in both IT and non-IT areas with OMNINET’s partners and customers», – says Dmitriy Isaychenko, executive partner of Cleverics.
“We appreciate and respect the experience and reputation of our partnerCleverics on the Russian market. We are confident that the inclusion of the OMNITRACKER CleverENGINE solution in the OMNINET portfolio is the right and timely strategic decision both for the development and strengthening of our long-term productive cooperation, as well as for the successful expansion of new markets, and a significant expansion of the regional presence in Russia and the CIS“, – commented Michael Dobner, CEO of OMNINET Russia and CIS.
OMNINET (omnitracker.com) is leading supplier of software solutions in Russia and CIS for business processes automation, including IT services, based on the recommendations of ITIL. Founded in 1993 in Germany, the company has offices in Vienna, Brussels, The Hague, Bern and Moscow. Since 2008, OMNINET has been actively expanding into Russia and CIS (Ukraine, Kazakhstan, Azerbaijan).
The OMNINET’s subsidiary in Russia was opened in 2010. OMNINET’s customer list in Russia and CIS includes: VTB24, ОМК-IT, Insurance company “Alliance”, Moscow Exchange, BFA Bank, Yum! (KFC, Pizza Hut), Rolf, AutoSpecCenter, AlfaStrahovanie, Bank Saint Petersburg, Sportmaster, Lenenergo, Azercell Telecom, Bank Standard (Azerbaijan), Kazakhmys Corporation (Kazakhstan) etc. OMNINET also collaborates with a number of leading local system integrators, including: Cleverics, Digital Design, ICL Services, Softline, LANIT, CROC, Optima Services, Omni Way UA, Inline Group West. In the international market, OMNITRACKER customers are: Siemens, Sparkassen Bank, Epson Europe, Union Investment, Deutsche Telekom, T-Systems, Mercedes-Benz, Kabel BW, Trend Micro and many others.
OMNINET has been awarded the status the Champion of the Service Desk vendors market by the experts of international agency Info-Tech Research Group in the annual rank «Vendor Landscape: Enterprise Service Desk Software» in 2014 and 2017. OMNITRACKER system has received the award «Best Overall Value» among solutions of major vendors in the market in these two years.
OMNITRACKER (omnitracker.com, omnitracker365.com) is a software solution for business processes automation that is also applicable to a wide range of service organizations: IT services, call centers, customer relations, project offices and other business units. The solution can be implemented easily and cost-effectively, and adapted to the customer’s tasks and goals; it allows integration of processes and data, and offers virtually infinite opportunities for enhancing functionality.
Cleverics (www.cleverics.ru, cleverengine.info) — is a team of IT Management experts. The work of our clients is more effective, fruitful and secure due to ITIL, ITSM, COBIT and PRINCE2. We are training, consulting and supporting IT managers, as well as automating the work of IT Divisions. We are always ready to share our knowledge and expertise in our books, articles, blogs and webinars.
Cleverics is the author and manager of the portal Real ITSM (www.RealITSM.ru)